Customer Engagement

Within the Customer Engagement practice, we enable end-to-end customer engagement for our life sciences customers. We have the firm believe that a great customer experience starts from serving to the internal users a great experience to enable all functions from reps to MSL to deliver exceptional external customer experience to HCPs and patients. Our team can support our clients all along the customer engagement funnel starting from content creation to the dissemination of content through digital channels.

As the field force remains an essential component of the customer engagement, we have a dedicated team focused on enabling the CRM and all its related channels. In order to achieve a true closed-loop, our data & analytics can serve the insights to any marketing, sales or medical team member. Finally, to ensure the entire ecosystem remains harmonized and compliant, our commercial and medical compliance domain can support the end-to-end HCP engagement up to transparency reporting.

All of our projects are served by consultants with a deep understanding of the customer processes, a strong expertise within the data & system landscape and focus on the customer engagement area. We are partnering with leading technology providers serving the life science vertical to achieve an engagement altering customer experience. 

See our technology partners

How our Customer Engagement offerings can benefit you

Technology, business processes and industry experience

The right blend of technology, business processes and industry experience to deliver value end to end

Commercial & Medical expert team

Unequalled team of commercial and medical expert focused on life science

Commercial technologies consultants

One of the biggest pool of commercial technologies consultants in life science

Tailored best-in-class BI tools towards the business

Knowledge of the entire commercial landscape from data provider to software vendors

Veeva Commercial Cloud

Veeva Commercial Cloud offers an end-to-end suite of products, which requires a vast amount of expertise to leverage and implement correctly. Setting up the correct rules in VAlign, defining the right business process in PromoMats and harmonizing your account segmentation in Veeva CRM, are vital aspects to generate the desired value from the implementation. Our Veeva experts’ team is highly capable of assisting you in this process, ensuring that you get the maximum benefit from your Veeva investment.

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