Systems Operations Manager (EU)

The Life sciences industry performs a considerable function in enhancing quality of life – or even saving lives – for millions of people all over the world. We at BASE find this to be a highly motivating purpose, not least how the use of technology and data increases the potential impact of the industry exponentially.

 

Who We Are

BASE life science is a business and technology consulting company founded in 2007. Working exclusively within the life science industry, we work very closely with the customer – in most cases, even on behalf of the customer-on-customer side.

From our offices in Denmark, Switzerland, France, Italy, Germany, UK and Spain, we serve customers across Europe – and beyond. Our clear focus on life science – based on our deep understanding of the local market – enables us to deliver tailored solutions that deliver significant value and lasting impact.

BASE partners with industry-leading solution providers, including Veeva, Salesforce and IQVIA and help to carve business value from digital platforms and data.

 

About the role

We are looking for a Systems Operations Manager that will drive the following tasks:

• Leading and mentoring a team of application support specialists, ensuring their professional growth and development.
• Overseeing the day-to-day operations of all supported software applications, managing incidents, continuous improvement and compliance related activities.
• Collaborating with IT, development, and business teams to ensure effective communication and alignment towards incident and problem resolutions.
• Scaling current Operations delivery model together with large offshore providers, building a new delivery model across onshore and offshore teams.
• Ensuring compliance with industry standards, regulations, and security protocols within the pharma sector.
• Anchor service development and actively participate in sales of services to either existing or potentially new customers
• Maintain and drive service training, coordination and updates across onshore, nearshore, and offshore delivery groups. Setting the “golden operations standard” across all non-enterprise customers.

 

What makes you the best person for this job?

If you are a good self-starter, able to work independently, be a problem solver and lead projects effectively. You will succeed in a professional and dynamic international top team like ours. If you enjoy working in a global environment, interact efficiently and remotely with all your key partners, and are not afraid of changes.

 

On top, you the next qualifications:

• Experience managing large-scale IT application operations teams – +5 years.
• Strong knowledge of ITIL principles and practices, incident management, problem management, change management, and IT service management.
• Good working knowledge of Consulting companies is a plus, particularly in a L1 customer facing role.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different teams and levels.
• Strong leadership skills, with the ability to inspire and motivate a team.
• Experience and knowledge of with Veeva Vault solutions.
• Hands on Knowledge of workings with pharmaceutical and life science customers, particularly in a GxP compliance situation.

 

Why BASE..?

BASE life science has been recognized as one of the 25 best workplaces in Denmark and what makes us special is the diversity, we value with more than 27 different nationalities in our team. Our people and culture are uniquely defined by incredibly talented professionals, and we adopt a progressive approach to people management. No matter our differences as characters and personalities, we work together, and we respect and trust individuals’ niche skills and specialisms. Open-minded and goal-orientated, our employees are encouraged to speak up, raise ideas, flag risks, and challenge the status quo.

 

What Do We Offer

In short, we offer you an entrepreneurial and multi-cultural work environment, where you will be able to quickly make an impact for our customers.

We also offer:

• Flexible schedule: Fit it into your routine!
• Remote friendly: within the CET time zone!
• Home office setup: You will get a laptop + electronic devices.
• Gym membership.
• Health Insurance.
• Culture of trust, diversity & inclusion.
• An entrepreneurial and multicultural work environment, where you will be able to quickly make an impact for our customers.
• Ongoing learning and development opportunities to grow your career.
• You will be part of our mission to support our pharma customers better serving their customers … which are eventually the patients.

Interested?

If you are interested in this position, do not hesitate to apply as soon as possible. We will screen and evaluate all incoming candidates on an ongoing basis. We look forward to receiving your application.