Content Excellence
The content domain of the customer engagement practice is focused on the content supply chain to the various channels. The team can optimize the process from the creation of the initial content with agency up to the distribution to the channel, including the review, the approval and the storage of that content. We strongly believe in content personalization. The team must move their process, systems and organization from being centered around the MLR process to an organization that mastered digital assets management, taxonomy and ultimately ensured a content built for omnichannel personalized experience powered by AI.
Our content business consulting offering can support our customer improve and optimize any step of the content value chain. Our experts can define the content taxonomy that fits your organization or optimize the architecture around your key message. Sometimes, focusing on your MLR process may be the lowest hanging fruit to accelerate your content delivery to the channel and that would be achieved via our services.
Our implementation services are focused on the configuration of digital assets management systems. While Veeva Vault PromoMats remains the leader within the industry, our consultants have a vast experience including Aprimo and Adobe Experience Manager. Our accelerators and pre-designed processes ensure a faster delivery of the system while remaining in full compliance.
Our business operations team is constantly supporting customer to operates their digital assets management systems. Ranging from a technical releases analysis to the actual review of the content, our experts can make sure a company is not having any bottleneck within its content supply channel neither for a technical nor a business reason.
Finally, our medical information team can support on the medical information front. Ranging from the implementation of systems to the optimization of the cases management or the FAQ tagging, our consultants have been helping companies provides an exceptional customer experience to HCPs having a medical inquiry.
Offerings
Content Consulting
We provide advisory services in all aspects of the promotional and non-promotional content management ecosystem from the taxonomy definition to the MLR process optimization.
Content Operations
We support companies to operate their content supply chain both from a technical and business perspective. Whether you need someone to perform your monthly user review or support unlocking the content piece within your lifecycle, the team can help you.
Implementation
We deliver an end-to-end service including the GxP assessment and the SOP definition for your DAM system implementation. Ensuring you simply need to attend our requirements workshop before moving to the final system acceptance.
Medical Information
Whether it’s due to an acquisition or your first medical inquiries system, you will need to manage the cases and all questions brought by HCPs. Our team can design and implement the best process for you.
PromoMats to OCE Connector
When you are leveraging OCE-P as a CRM but you still want to leverage Veeva Vault PromoMats as a DAM, you need a solid integration between the two. We’ve built that for your company so you can reap the benefits.